Support

Smart Rooms Support

Smart Rooms Support helps with product questions, account issues, and integration troubleshooting.

Contact support
How to reach us and what to expect.

Email: hello@smartroomsxp.com

Support hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Response time: Within 1 business day (most requests are answered sooner)

How we can help
Support areas our team can assist with.
  • Account access and login issues
  • Workspace setup and user management
  • CRM and third-party integrations (HubSpot, Salesforce, and others)
  • Data sync, import, and connection errors
  • Product bugs and feature questions
Before you contact us
Include these details to speed up resolution.
  • Your workspace name
  • Your account email
  • A short description of the issue
  • Steps you already tried
  • Screenshots or screen recording, if available
Integration help guides
Setup instructions and troubleshooting by integration.

HubSpot setup guide: https://www.smartroomsxp.com/help/integrations/hubspot

Salesforce setup guide: https://www.smartroomsxp.com/help/integrations/salesforce

Service expectations
How we prioritize and communicate during support.
  • We prioritize issues based on impact and urgency.
  • Critical production-impact issues are handled with highest priority.
  • We keep you updated until the issue is resolved.
Privacy and security
Your data is handled with care.

Smart Rooms handles customer data according to our Privacy Policy and applies security controls to protect account and integration data.